Last Updated: 02-03-2026

Tailored Tiffin provides freshly prepared meals on a daily subscription basis (Lunch/Dinner/Both). Because meals are prepared in advance based on confirmed orders, our cancellation and refund rules are time-dependent.

1. Order Cancellation (Daily Meal)

You can cancel a scheduled meal before preparation begins.

Cut-off Time

• Lunch cancellation allowed till: 10:00 AM (same day)
• Dinner cancellation allowed till: 4:00 PM (same day)

If cancelled within the cut-off time:

➡ Meal amount will be credited to your Wallet Balance (not bank refund)

If cancelled after cut-off time:

❌ No cancellation or refund possible (meal already prepared)

2. Subscription Cancellation

Users may cancel their subscription anytime from the app.

After cancellation:

• Remaining meals amount → transferred to Wallet
• Wallet balance can be used for future orders or requested as refund (conditions below)

3. Pause / Skip Facility (Recommended Instead of Cancel)

We provide a Pause/Skip Meal feature for convenience. You can pause meals for vacation, travel, festivals, or personal reasons.

Rules:

• Pause must be applied before cut-off time
• Unlimited pauses allowed within subscription validity

4. Refund Policy

Wallet Refund (Instant)

Credited when:

• Meal cancelled before cut-off
• Delivery not possible from our side
• Service unavailable in your area
• Restaurant closed

Bank Refund (Manual Request)

User can request bank refund only if:

• Subscription cancelled completely
• Wallet balance > ₹200
• No active meal plan remaining

Refund processing time: 5–7 working days

Refund will be processed via original payment method or UPI.

5. Non-Refundable Cases

Refunds are NOT applicable in the following situations:

• Missed delivery due to wrong address
• Phone not reachable
• Delivery partner waiting timeout (5 mins)
• Meal not liked (taste preference)
• Order cancelled after cut-off time
• Already prepared food
• Partially consumed meal

Note: Food is a perishable item — once prepared, it cannot be returned.

6. Delivery Failure from Customer Side

If delivery fails because customer is unavailable, door is locked, or call is unanswered:

• ➡ Order will be marked delivered
• ➡ No refund / replacement

7. Quality Issue / Wrong Item

If you receive spoiled food, wrong thali, or missing items, report within 30 minutes of delivery with photo in app support chat.

After verification:

• Replacement meal OR
• Wallet credit

8. Contact for Refunds

Email: info@tailoredtiffin.com